● Support Online

How can we help?

Need help with your Minecraft server, billing, or a custom order? Our support team is here to help you get everything running smoothly.

🎫 Create a Support Ticket

Open a ticket on our Discord and tell us what you need help with. Our team will get back to you as soon as possible.

Open Ticket →

Contact Us

Choose the platform that works best for you.

💬

Discord

Get technical support, order help, and communicate directly with the FluxCloud team.

Join Discord →
📸

Instagram

Follow FluxCloud and contact us through Instagram for general questions and updates.

Contact Instagram →
✉️

Email

For detailed questions, billing requests, or business enquiries, contact us by email.

Send Email →

What do you need help with?

Choose the category that matches your issue.

⚙️ Technical Support

Server crashes, plugins, mods, performance, connection issues, or panel problems.

💳 Billing & Orders

Questions about plans, payments, renewals, upgrades, or server orders.

🛠️ Custom Orders

Need a custom server configuration? Contact us with your RAM, CPU, storage, bandwidth, and other requirements.

Frequently Asked Questions

Quick answers to common questions.

How do I order a server?

Join our Discord and create a support ticket. Our team will help you choose a suitable plan and complete the order.

Can I request a custom server?

Yes. Contact our team with your required RAM, CPU, SSD storage, bandwidth, and other requirements.

Which Minecraft versions are supported?

Minecraft server software availability depends on the software and configuration you choose. Contact support if you need a specific version.

How can I get technical help?

Open a ticket on our Discord and describe your issue. Include useful details such as your server software, version, and the problem you're experiencing.

Can I upgrade my server later?

Server upgrades can be requested through support. Contact our team with the resources you need.